Before you contact us, please have the following information/items ready:

Please have your computer switched on and ready at the point where you have encountered a problem.

IF YOU NEED TO RETURN A PRODUCT

Hercules offers a standard 3 year parts & service warranty (2 years in OEM version).

  1. To return a product for factory service, contact a Hercules technical support representative at the phone number corresponding to the country you live in.
  1. When returning the product, be sure to include all materials, such as the manual(s), connection cable(s), installation CD(s) and the product packaging box.
  2. Note: only packages that have been assigned an RMA (Return Merchandise Authorization) number by a technical support agent will be accepted.

 

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