Before you contact us, please have
the following information/items ready:
- Product name,
- Date of purchase of your product,
- Your full system configuration
details: processor type, memory, operating system,
- Pen and paper.
Please have your computer switched
on and ready at the point where you have encountered a problem.
IF YOU NEED TO RETURN A PRODUCT
Hercules offers a standard 3 year
parts & service warranty (2 years in OEM version).
- To return a product for factory service, contact a Hercules technical support
representative at the phone number corresponding to the country you live in.
- In the United Kingdom:
before taking any action, please contact our Technical Support Dept. on 020
7216 0047 or by email at hercules.uk@guillemotsupport.com
who will be able to advise you as to the best possible solution.
- In Continental Europe, Australia
and New Zealand: after receiving confirmation from our technical support
service that your product is defective, please follow the instructions we
provide to have your product replaced.
- In the USA and Canada:
refund policies apply to products purchased directly from Hercules (30 days).
- When returning the product, be sure to include all materials, such as the
manual(s), connection cable(s), installation CD(s) and the product packaging
box.
Note: only packages that
have been assigned an RMA (Return Merchandise Authorization) number by a technical
support agent will be accepted.
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