Before you contact us, please have
the following information/items ready:
- Product name,
- Date of purchase of your product,
- Your full system configuration
details: processor type, memory, operating system,
- Pen and paper.
Please have your computer switched
on and ready at the point where you have encountered your problem.
IF YOU NEED TO RETURN A PRODUCT
Hercules offers a standard three
year parts & labor warranty.
- To return a product for factory
service, contact a Hercules technical support representative at the phone
number corresponding to the country you live in.
- In Europe: after
receiving confirmation from our technical support service that your product
is defective, please follow the instructions we provide to have your product
replaced directly by our services.
- In the USA and Canada:
refund policies apply to products purchased directly from Hercules (30 days).
- When returning the product, make sure all the materials such as the manual(s),
the connection cable(s) and the product packaging box are included. Note:
only packages that have been assigned an RMA (Return Merchandise Authorization)
number by a technical support agent will be accepted.
CONTACTS