Before you contact us, please have the following information/items ready:

Please have your computer switched on and ready at the point where you have encountered your problem.

 

IF YOU NEED TO RETURN A PRODUCT

Hercules offers a standard three year parts & labor warranty.

  1. To return a product for factory service, contact a Hercules technical support representative at the phone number corresponding to the country you live in.
  1. When returning the product, make sure all the materials such as the manual(s), the connection cable(s) and the product packaging box are included. Note: only packages that have been assigned an RMA (Return Merchandise Authorization) number by a technical support agent will be accepted.

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